Shipping policy
Order Processing
- Processing time varies by product type.
- Available (ready-to-ship) products are typically dispatched within 1 to 2 business days.
- Customized products may require additional processing time before dispatch.
- Delivery timelines specific to each product are mentioned on the respective product pages.
Delivery Timelines
Delivery timelines are calculated from the date of dispatch, after the product is ready.
- Domestic (India): 4 to 7 business days after dispatch.
- International: 3 to 7 business days after dispatch, subject to courier partner timelines.
Please note that actual delivery may take up to 7 to 10 additional business days for domestic orders and 10 to 15 additional business days for international orders, depending on the destination, courier, and other circumstances.
Courier Partners
We ship through trusted carriers including BlueDart, Trackon, Delhivery, DTDC, and Porter (for local deliveries). International shipments are handled by BVC and DHL.
Unforeseen Delays
In the unfortunate event of a shipping delay, customers will be notified in a timely manner. Delays may occur due to unforeseen circumstances, courier partner issues, natural calamities, or public holidays. We recommend placing orders with these potential timelines in mind.
Express Shipping
Express shipping may be made available from time to time. When active, the option to select and pay for express shipping will appear during checkout.
Free Shipping
- Free shipping offers, when available, are applicable only on domestic (India) orders.
- International orders are never eligible for free shipping.
- Any free shipping offer available on the website may be withdrawn at any time without prior notice.
- Discounts and promotional offers are not applicable on shipping charges.
Shipping Charges on Returns & Exchanges
For any return or exchange request accepted by Chotteylal & Sons, the customer is responsible for the shipping charges to send back the original product and to receive the replacement product.
Customers who prefer to avoid shipping charges may visit one of our showrooms to drop off and collect their products in person.
Perishable Items
For perishable items such as flower Rakhis, delivery will be attempted once only.
International Orders
- Customs duties and import taxes (if applicable) are to be paid directly to local customs authorities at the time of delivery.
- International orders are not eligible for free shipping under any circumstances.
- We currently do not ship to Afghanistan, Pakistan, Russia, Ukraine, Iran or Antarctica. This list may change over time as per political or geological changes.