Terms and Conditions – Chotteylal & sons

Terms And Conditions

Following are the terms of use of chotteylal.com. All your conduct on the website shall be governed by these terms of use. You will be advised to kindly read this document carefully. Please do not use the website if you are not agreeable to any of the terms that are mentioned over here.

Cancellation Policy

This policy pertains to cancellations initiated by Chotteylal.com as well as those requested by customers.

Cancellation by Chotteylal & Sons

We reserve the right to cancel your order under the following circumstances:

Product unavailability or out-of-stock status, with the option to choose an alternative product.

Exceeding the allowable quantity limit for a specific product.

Incorrect pricing or promotions due to a vendor's error or typographical mistake.

Identification of issues by our credit and fraud avoidance department.

Inaccurate or inadequate address details.

Non-serviceable location.

While we aim to inform you of cancellations before payment (where possible), some notifications may occur after payment. In such cases, your payment will be credited to your account within 48 hours of cancellation, and you will be duly notified via email.

Cancellation by Customer

Cancellation requests are accepted within 24 hours of order processing, whichever is earlier. No cancellation requests will be entertained post 24 hours or after processing/shipping.

A set of Chooda (bridal bangles), being an auspicious item can not be exchanged or returned, as a fresh Chooda set is made for each bride. Please be certain of your order details before placing your order.

Designs of all Customized Kaleera orders can vary by 10-20% if you compare a reference picture to the product in real life. Please be sure of your order details before placing an order.

Customized orders can not be canceled under any circumstances. Customized orders may include, but are not limited to, products such as Chooda Sets, Kaleeras with personalized charms, Chooda Covers, Chooda Boxes, etc.

Return/Refund Policy

Terms And Conditions in case of Non - Refundable Orders

  1. Orders delivered to neighbors/ security guards/ receptions/ letterboxes cannot be refunded.
  2. Once the order processed cannot be canceled and the amount cannot be refunded.
  3. Purchase declined by Recipient cannot be refunded.
  4. Order and Purchase Made through Speed Post cannot be Refunded
  5. Once the Orders get Processed shipping address cannot be edited.


Raise a return request within 7 days of item delivery for the following criteria.

  1. In the case, you received a faulty or defective product.
  2. In the case, you received a physically damaged product.
  3. In the case, you are unhappy with the product quality.
  4. In the case, you receive a different product from a description on the website.
  5. In the case, the Size of the product is not proper or Fitting issue.

 Not Eligible

  1. If the product that has been worn/washed/used.
  2. If the product which was sold as combos/sets are not eligible for return/replacement as individual items.

 Terms & Conditions

  1. For all the perishable products like flower rakhis etc. the delivery attempt would be executed only once.
  2. Any defects if found in the gifts (perishable products) should be immediately reported by either the recipient or the sender within 24 hours of the gift (perishable
  3. products) received. In the case of failing to do so, we will not accept any request to replace the same.
  4. In case of return request If our logistic pickup facility is not available for that Pin code then customer has to send that product to our office and he/she will be paid the courier charges (100Rs.)
  5. Items must be in their original condition.
  6. Only unused, unaltered, unsoiled items with their original tags will be accepted.
  7. Brand packaging should be intact.
  8. Replacements will be made basis availability of that item on the website.
  9. No gift coupons are applicable on gift vouchers.



Shipping Information

1.What is the estimated delivery time In India for Rakhi and other Products?
The estimated delivery time in India is maximum 8-10 Calendar/Working Days

2.Package Tracking :
As soon as your order has been shipped, you will receive a mail from chotteylal.com with the tracking number of the shipment. You can track your package using that particular tracking number.

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