Privacy Policy
Chotteylal & Sons – www.chotteylal.com
Effective Date: April 2025
At Chotteylal & Sons, your trust means everything to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.chotteylal.com or use our services. By accessing our website, you consent to the practices described in this policy.
Information We Collect
Information You Provide Directly When you create an account, place an order, subscribe to our newsletter, contact customer support, or submit feedback, we may collect your name, email address, phone number, billing and shipping address, payment details, and any other information you voluntarily share with us.
Information Collected Automatically When you browse our website, we may automatically collect your IP address, browser type, device type, operating system, referring and exit pages, date and time of visit, and general website usage behavior. This information helps us understand how our website is being used and improve your experience.
Information from Third Parties We may receive limited information from social media platforms, advertising partners, and analytics providers to help us better understand our audience and improve our services.
How We Use Your Information
We use your information to process and fulfill your orders, send order confirmations and shipping updates, provide customer support, improve website functionality, personalize your shopping experience, send promotional and marketing communications (only with your consent), and comply with legal obligations.
Payment Security
Our store is hosted on Shopify Inc. Your data is stored securely through Shopify's systems, protected by industry-standard security measures. When you make a payment, your information is encrypted and processed under PCI-DSS (Payment Card Industry Data Security Standard) compliance. Payment data is retained only for as long as necessary to complete the transaction. We do not store your full card details on our servers.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, enable essential website functionality, and deliver relevant advertisements. You may disable cookies through your browser settings, though some features of the website may not function properly if you do so.
Sharing of Information
We do not sell your personal information to any third party. We may share your information only with trusted service providers who help us operate our business, including logistics and shipping partners, payment gateway providers, IT and website service providers, and marketing service providers. These parties are authorized to use your data solely for the purpose of delivering services on our behalf.
We may also disclose your information if required by law, to comply with legal proceedings, or to protect the rights, property, or safety of Chotteylal & Sons and our customers.
Data Retention
We retain your personal information for as long as necessary to fulfill your orders, comply with legal and regulatory obligations, and maintain internal records. Once your data is no longer required, it is securely deleted.
Your Rights
You have the right to access your personal information, update or correct it, opt out of marketing communications via the unsubscribe link in any email, and request deletion of your data, subject to any applicable legal obligations. To exercise any of these rights, please contact us at contact@chotteylal.com.
Security
We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.
Age Restriction
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us immediately and we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of any external websites. We encourage you to read the privacy policies of any third-party sites you visit.
International Users
If you access our website from outside India, please note that your information may be processed and stored in India. By using our services, you consent to this transfer and processing.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the website after any changes are posted constitutes your acceptance of the updated policy.
Contact Us
For any questions or concerns regarding this Privacy Policy, please reach out to us at:
Chotteylal & Sons Email: contact@chotteylal.com Website: www.chotteylal.com